Terms and Conditions

Terms and Conditions

Effective Date: 9th January 2025

Tracy Heatley Limited t/a Better Marketing With Tracy Heatley (“we,” “us,” “our”) is committed to providing high-quality marketing consultancy, training, and mentoring services. By engaging with our services, you agree to the following terms and conditions:


1. Definitions

1.1 “Company” refers to Tracy Heatley Limited t/a Better Marketing With Tracy Heatley. 1.2 “Client” refers to any individual, company, or organisation engaging our services. 1.3 “Services” refers to all programmes, consultancy, training, mentoring, and related offerings provided by the Company. 1.4 “Flexible Payment Plan” refers to payment plans agreed upon for specific services. 1.5 “Terms” refers to these terms and conditions.


2. General Terms

2.1 All services provided are subject to these Terms. By booking any service, you confirm your acceptance of these Terms. 2.2 These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts. 2.3 All communication will be conducted in English.


3. Services Overview

3.1 Strategy Cycle™ Programmes

  • Group and Individual Programmes include structured sessions, workbooks, and access to recordings.
  • Clients may be required to complete independent tasks between sessions. Failure to fulfil these tasks within agreed timeframes may negatively impact results and outcomes.

3.2 AI Marketing Services

  • Strategy development and training are tailored to individual or group requirements.

3.3 Marketing Consultancy and Outsourced Marketing Director Services

  • Bespoke services are provided based on client proposals. Initial payments or deposits will be required as outlined in the proposal.

3.4 Training Services

  • Training includes workshops, online courses, and bespoke sessions.

4. Booking and Payments

4.1 Payment Terms

  • Full payment or the initial payment for flexible plans is required to confirm your booking.
  • Flexible Payment Plans: Clients must authorise subscriptions for remaining payments within 3 days of booking. Failure to do so may result in cancellation.

4.2 Initial Payments and Deposits

  • For consultancy projects, a third of the total cost will be required as an initial payment or deposit, with the remaining payments outlined in the proposal.
  • All initial payments and deposits are non-refundable.

4.3 Late or Missed Payments

  • Failure to make payments on time may result in cancellation of services and the remaining balance becoming immediately due.
  • Late payments may incur statutory interest as per UK law.

4.4 Taxes

  • All prices are exclusive of VAT unless stated otherwise.

5. Cancellations and Rescheduling

5.1 Client Cancellations

  • Cancellations for group or individual programmes must be made at least 7 days before the start date to avoid further charges.
  • No refunds will be provided for missed sessions.

5.2 Company Cancellations

  • The Company reserves the right to cancel or reschedule sessions with reasonable notice.
  • In such cases, alternative dates or credits will be offered.

6. Session Recordings

6.1 Sessions, including group and one-to-one, may be recorded. Recordings are shared securely with:

  • Individual clients for one-to-one sessions.
  • Group participants, including those attending make-up sessions.

6.2 Clients are responsible for downloading recordings within 7 days. Recordings will be deleted after 14 days. 6.3 By participating, you consent to session recordings and sharing with relevant participants.


7. Client Responsibilities

7.1 Provide accurate and timely information to support the delivery of services. 7.2 Actively participate in sessions and complete tasks as required. Failure to complete independent tasks may impact the effectiveness of the programme and the outcomes achieved. 7.3 Download and securely store recordings within the specified time frame.


8. Intellectual Property

8.1 All materials, tools, and resources provided by the Company remain our intellectual property unless expressly transferred. 8.2 Clients may use materials for personal or internal business purposes but may not reproduce or distribute them without written consent.


9. Liability

9.1 The Company will not be liable for any indirect, incidental, or consequential damages resulting from the use of our services. 9.2 Clients are responsible for implementing recommendations and ensuring they suit their business needs.


10. Data Protection and Privacy

10.1 The Company adheres to GDPR and data protection laws. Refer to our Privacy Policy for detailed information. 10.2 Personal data will not be shared with third parties except as specified in the Privacy Policy.


11. Complaints and Feedback

11.1 We welcome feedback to improve our services. Please direct complaints or concerns to info@tracyheatley.com.


12. Updates to Terms

12.1 The Company reserves the right to update these Terms periodically. The latest version will always be available on our website.


For further information or questions, please contact:
Tracy Heatley Limited
Email: info@tracyheatley.com
Phone: 07812 076946